Deal With Employee Problems Through Active Listening
Achieve Manager Zen by Using Active Listening to Avoid Employee Problems
Being the boss sounds great, but being the boss comes with power and responsibility. You're not just responsible for your own problems - you're responsible for everyone else's problems too. Pretty soon people are bringing you their problems in an unending stream. Now how are you meant to do your own work when you have so much of everyone else's to do? This leads to stress.
But like a Pavlovian response, when you fix their problems you are training them to bring you more problems. So the more problems you fix, the more problems you get until you’re totally snowed under. It’s much better to train them to fix their own problems because then you will get fewer and fewer problems…
There is a super simple technique to deal with employee problems. This is another one of my ninja management skills that I show you in WWW.BOSS.CAMP because when you get it right it’s like magic. What you do is that you catch their problem and then you give it back to them. And I’ll show you how you can do this and achieve management Zen. Keep Calm It’s not your problem.
Listening is the key to understanding the root problem. This course will show you how to:
Keith Tatley
The Importance of Active Listening
Step 1: Catch It
Step 2: Active Listening
Step 3: Turn It Around
Step 4: Give It Back
Step 5: Support
Step 6: Deadline and Support
Active Listening is a Secret Ninja Manager Technique
Joining the Manager Foundation Alumni Community
CPD (CPE) Continuing Professional Development Credits
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